How to connect a Microsoft mailbox and permissions required

Connecting to a Microsoft mailbox

To connect a Microsoft mailbox, follow the steps below:

Note: Azure mailboxes (Microsoft Exchange) are supported and can be connected using the Microsoft Account method described below.

1. Navigate to your Mailbox Settings in Amplemarket.

2. From there, click +Add Mailbox and select ⊞Microsoft Account from the dropdown menu.

   

3. Select the mailbox that you want to connect to Amplemarket

   

4. You will be asked to grant the following permissions to Amplemarket:

   

5. Click Accept to grant the permissions

6. Done! Your mailbox should now be connected.

   

Troubleshooting: Admin Consent Required Error

If you encounter an error screen requesting admin approval when attempting to connect your Microsoft mailbox, this indicates that your organization requires administrator consent for third‑party applications.

To resolve this:

1. Your Microsoft account administrator needs to configure the admin consent workflow by following Microsoft's admin consent workflow documentation

2. After the admin consent workflow is configured, retry the mailbox connection steps above

3. This time, you'll be able to send a consent request for admin approval

4. Once your admin approves the request, you can complete the connection flow

Note: This is a common requirement in enterprise Microsoft environments and is controlled by your organization's security policies, not by Amplemarket.

Full list of Permissions

For IT teams that request a list of the full scope of permissions for Microsoft endpoints, they are listed below:

offline_access
openid
profile
User.Read
Mail.Read
Mail.ReadWrite
Mail.Send
Calendars.Read
Calendars.ReadWrite
Contacts.Read
People.Read

Why Amplemarket requires these permissions

To utilise Amplemarket's features and provide the best experience possible, Amplemarket requires the aforementioned permissions for the reasons listed below:

1. Amplemarket need to access your mailbox to send emails through Sequences.

2. Amplemarket also needs to see who replied to your emails by accessing your mailbox so that we can log these engagements in Amplemarket.

3. Amplemarket needs to access your calendars to see which contacts have booked meetings with you so we can properly label them for your reporting.

4. Amplemarket enriches your calendar events so you have the ability to see more information on the lead before hopping into a meeting (can be disabled)

5. Amplemarket also need access to your inbox to detect the tone of the replies that you receive so that we can label them as interested, hard no, circle back later etc.

Data Access and Privacy Clarifications

While the permissions granted provide technical access to your entire mailbox, Amplemarket only processes emails that are explicitly sent through Amplemarket Sequences and their corresponding replies. Internal communications, unrelated correspondence, and attachments are neither ingested, processed, nor stored by Amplemarket.

Key privacy protections:

• No machine learning training is performed on customer emails

• Email content is not shared with or repurposed for model development

• Outreach-related data is retained only while your account remains active or as required for service delivery

• All data is stored in encrypted databases hosted on Google Cloud Platform in the United States

• Access is limited to authorized personnel under strict access control policies with logging and monitoring

By granting us permission to read emails and send emails as their inbox, Nylas technically has access to all of the emails however, which is something outside of our control as it is essential to correctly sync emails to the platform.

If you still have any questions or concerns about these permissions, feel free to reach out to our support team at support@amplemarket.com