Call quality is a primary factor in delivering a great cold calling experience.
In addition to having the options to add notes and call disposition to your calls, you can also provide feedback about the quality of your call in the call Log view. Rating the quality of your call will help us to gather more details about each call.
In Amplemarket, you rate the quality of your outbound calls using a five-star score:
⭐️ - Bad
⭐️⭐️ - Poor
⭐️⭐️⭐️ - Fair
⭐️⭐️⭐️⭐️ - Good
⭐️⭐️⭐️⭐️⭐️ - Excellent
If the rating is equal to or below three, you will see a window where you can select the identified issues in the call:
- Audio delay
- Audio choppy, noisy ir garbled
- There was an echo
- We could not hear each other
- Call failed to connect
- Call ended unexpectedly
You can also provide additional information if none of the above issues meet your experience.