Here are a few suggestions to make sure you catch and continue the conversation with the person mentioned when the conversation is tagged as Not the Right Person.
- Email alternative Point Contact
Here is an example of how your smart actions can look like:
How it works:
When we are provided with an alternate point of contact, Amplemarket will attempt to enrich information on that contact such as first name and last name. These data points are often used, as dynamic fields, in the sequence templates used when setting up smart actions, so we attempt to enrich this information to keep the smart action from failing.
If you have any other questions concerning the "Not the Right Person" smart actions, please reach out to email@example.com