How to set up multilingual smart actions

Amplemarket
Amplemarket
  • Updated

Amplemarket’s artificial intelligence is able to classify prospects' replies in 104 different languages (see the complete list of languages below). It will identify the reply language and apply a label according to the intent we are detecting in the email. For example, did the prospect reply they're interested? 

Here is the list of possible labels:

  • Interested
  • Introduction
  • Out of the office
  • Not the right person
  • Forward to the right person
  • Asked to circle back later
  • Not interested
  • Hard no

Once an email is automatically labelled, you can then configure a "Smart Actions" to be triggered automatically. More info here

When you enable your Smart Actions and if you are prospecting in different languages simultaneously, you will need to use reply templates supporting these multiple languages. You can do that by using liquid syntax in your reply template with the new dynamic field “reply_language”. Liquid syntax is a language allowing you to execute if/else statements to accommodate multiple use cases with one single template.


Here’s an example: 

{% if reply_language == "pt" %}

Olá {{first_name}},

Eu sei que estás de volta ao escritório e queria dar-te algum tempo para veres a tua caixa de entrada. Conseguiste ver os meus emails?

{% elsif reply_language == "fr" %}

Bonjour {{first_name}},

Je sais que vous revenez tout juste de vacances et que vous devez avoir un certain nombre de mails à rattraper mais avez-vous eu le temps de lire mes messages ?

{% else %}

Hi {{first_name}},

I know that you just came back to the office and I wanted to give you time to go through your inbox. Did you manage to take a look at my emails?

{% endif %}

 

Note: Because there’s a small chance that Amplemarket fails to identify the reply language, it’s best to keep a fallback language (English in the example above). This means that if we don't have a value for the reply language, it will send by default the part between {% else %} and{% endif %}

 

The User Dynamic Fields are in English: they will not be automatically translated into the reply template's language so they shouldn't be used with the above liquid syntax.

 

Language codes available for liquid syntax

  • English: en
  • Français: fr
  • Português: pt
  • Español: es
  • Italiano: it
  • Deutsch: de
  • Nederlands: nl

Complete List of Supported Languages

  • Afrikaans
  • Albanian
  • Arabic
  • Aragonese
  • Armenian
  • Asturian
  • Azerbaijani
  • Bashkir
  • Basque
  • Bavarian
  • Belarusian
  • Bengali
  • Bishnupriya Manipuri
  • Bosnian
  • Breton
  • Bulgarian
  • Burmese
  • Catalan
  • Cebuano
  • Chechen
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Chuvash
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian
  • Hebrew
  • Hindi
  • Hungarian
  • Icelandic
  • Ido
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Kirghiz
  • Korean
  • Latin
  • Latvian
  • Lithuanian
  • Lombard
  • Low Saxon
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Marathi
  • Minangkabau
  • Nepali
  • Newar
  • Norwegian (Bokmal)
  • Norwegian (Nynorsk)
  • Occitan
  • Persian (Farsi)
  • Piedmontese
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Scots
  • Serbian
  • Serbo-Croatian
  • Sicilian
  • Slovak
  • Slovenian
  • South Azerbaijani
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tagalog
  • Tajik
  • Tamil
  • Tatar
  • Telugu
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Volapük
  • Waray-Waray
  • Welsh
  • West Frisian
  • Western Punjabi
  • Yoruba

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